Customer Service Specialist – Level 3

Apply now Introduction Enhance your problem-solving skills, enabling you to quickly and effectively resolve customer issues, ensuring satisfaction and fostering loyalty. You will learn to implement strategies to meet complex customer expectations. Ideal for anyone progressing from the L2 Customer Service Practitioner Apprenticeship or has experience in a customer service role. Who is this apprenticeship […]

Team Leader Level 3

Apply now Introduction The apprentice covers a range of business models and techniques analysing key areas of management and leadership. Firstly looking at your emotional intelligence, time management and communication. Building on this looking at team dynamics and people management. You will learn how to handle difficult situations, problem solving, using different leadership styles and […]

Operations Manager- Level 5

Apply now Introduction Managers have a huge impact on their team and their organisation, shaping teams to be high performing and developing commercial opportunities for growth and success.  Developing leadership skills will enhance your ability to empower, delegate, coach and motivate.  This course will look at how best to navigate the changes in the working […]

Customer Service Practitioner – Level 2

Apply now Introduction The Customer Service Practitioner L2 apprenticeship will help learners to develop and apply the technical and behavioural knowledge and understanding required to become competent and successful in a customer service job role. Who is this apprenticeship right for? The Customer Service Practitioner L2 apprenticeship is suitable for learners who are working in, […]