Communicate effectively
Communication techniques that work in complex, high-stakes conversations.
↗New standard Skills England approved · Growth and Skills Levy funded
Customer Service Specialist
Level 3 Apprenticeship
Real customer service skills, applied to real complex cases, with a salary and no student debt.
Ofsted outstanding · approved for delivery, UK-wide
Real skillsBuilt for practical, real-world impact.
Level3
Duration12 months
FundingUp to £4,000
AssessmentEnd-point assessment
01 / IS THIS FOR YOU?
A policy on its own resolves nothing.
The people who apply it do.
01
For apprentices
Become the person who can actually turn a bad situation around.
Build practical, advanced customer service skills into your current role, on a salary, while creating a portfolio that proves what you can do. No student debt, full support to end point assessment.
Communicate effectivelySolve problems and resolve conflictUse CRM tools properlyHandle complaints professionally
Explore your route →
02 / YOUR JOURNEY
12 months,
start to qualified.
A connected set of capabilities, a real work-based project, and full support to your end-point assessment.
BUILDSOMETHING
REAL
REAL
Start
1:1 tutor support
On-the-job coaching
Work-based project
EPA
Qualified
Solve problems and resolve conflict
Turning difficult situations into resolved ones.
↗Use CRM tools properly
Managing customer relationships through the tools that track them.
↗Handle complaints professionally
Dealing with complaints in a way that protects the relationship.
↗Listen with empathy
Active listening that customers actually notice and appreciate.
↗Improve the service
Spotting patterns and suggesting real service improvements.
↗Prove you can do the job
A work-based project and professional discussion, with focused preparation throughout.
✓03 / THE PROOF
High standards.
Higher outcomes.
Across Pro Apprenticeships' provision, well above the national average.
Focused preparation and expert coaching. No surprises at end-point assessment.
OUTSTANDING
Ofsted 2023
Outstanding in every area inspected, including quality of education and apprenticeships.
04 / QUESTIONS
Common questions.
A Level 3 apprenticeship that teaches you to handle complex customer interactions and drive service improvements, over 12 months. Most apprentices are already working, often upskilling in their current role, while a smaller number join as new hires.
Yes. An apprenticeship is a paid role with training built in, so you'll need an employer, most commonly your current one, though a new one willing to take you on works too. If you're not sure where to start, get in touch and our team can help.
Yes. The apprenticeship is fully funded. There's no cost to you as the apprentice, whatever your employer's funding route.
A recognised Level 3 qualification, a portfolio of real customer service work, and communication skills employers are actively hiring for.
READY WHEN YOU AREBRISTOL · TAUNTON · UK-WIDE
Ready to start your
apprenticeship journey?
Whether you're upskilling in your current role or building capability across your team, our advisors will help you find the right route.
Ready to apply?
Get the brochure, or send us your details and we'll be in touch.
Download the brochure ⇩