Information Communication Technician  – Level 3

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Introduction

The broad purpose of the ICT occupational standard is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

Who is this apprenticeship right for?

The role of Information Communications Technician (ICT) would be ideal for anyone planning to develop an IT career pathway that provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems.

Employer Contribution

£750 for non-levy employers (Non-Levy contribution applies to employers with an annual wage bill of under £3m and enrolling apprentices that are aged 22 and above upon apprenticeship start date)

How will this be delivered?

This apprenticeship is delivered through a combination of work-based learning, online training sessions or face to face sessions. You will build a portfolio of work you have created to evidence your skills. When ready to finish your apprenticeship, you will sit an end point assessment – but don’t worry you will have loads of support to prepare for this.

Apprenticeship details

Qualification

Information Communications Technician – Level 3

Length of Apprenticeship

15 Months and 3 Months EPA

Typical job roles

1st and 2nd line support telecoms technician, Cloud technician, Communications technician, Cyber or security support, Data centre support technician, First-line support, Help desk support.

Apprenticeship Value

£15,000
*£750 employer contribution

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TBC

Your journey with Pro Apprenticeships

Module 1
IT Business Environment
  • Business Processes & Information Security Requirements.
Portfolio Evidence gathering
Module 2
Networking
  • Cabling, Connectivity, Antennas, Wireless Systems and IT Testing
  • Computer Configuration, Architecture of Computer and Business Systems, Computational Unit Notation.
Portfolio Evidence gathering
Employer check-in
Module 3
Mobile Technology
  • Operating Systems, Platforms, End-to-end testing, Built in Applications, Security Principles. Deployment, Remote Support & Remote Management.
Portfolio Evidence gathering
Module 4
Cloud
  • Cloud Services & Cloud Technology. Disaster Recovery Plan Back-up and Recovery Methods.
Portfolio Evidence gathering
Employer check-in
Module 5
Coding and Language
  • Coding and Language Application, Life Cycle Management, Algorithms and Data Structures. Language Types – Procedural, Object Orientated & Event Driven
Module 6
EPA Preparation
  • Portfolio finalisation, project preparation.
Portfolio Submission
Gateway Meeting
End Point Assessment

  1. EPA – Professional Discussion with questions underpinned by portfolio

  2. EPA – Project – Report and questioning

Why Pro 
Apprenticeships?

We are here to empower you to gain the skills you need to progress. Whether that’s for you or your existing team, Professional Apprenticeships is a place where you can grow, supported by industry leading training and tutors that will create personalised training plans just for you.

Ofsted Outstanding Training
100% First Time Pass Rate
87% Distinction Rate
Industry Leading Tutors
Free Recruitment & Placement
A Community of Learners and Support
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