IT Support Apprentice

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Job Description

This is an exciting opportunity for a savvy, IT literate, people-focused apprentice to join an IT support company based in Frome.

As a support apprentice, you’ll thrive on the variety of a smaller but well-established business and be proactive in your approach to work and communication.

Vacancy details

Location
  • Frome
Salary
£7.55 per hour
Contract

Full time, apprenticeship

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Responsibilities

You’ll join and be mentored by the existing support team to learn on the job, along with plenty of help and guidance from the rest of the team. Using your passion for technology, paired with people and communication skills, you’ll indulge in a variety of tasks and learn as you go. These include:

  • Support the Technicians in enabling effective IT provision for the companies clients
  • Build relationships with clients to enable effective support
  • Understand priorities and manage workload accordingly
  • Set up user accounts, implementing password changes and resolving work area problems
  • Install and test new hardware
  • Perform device repairs and upgrades where required
  • Identify and resolve hardware or software faults
  • Complete software installations on workstations and laptops
  • Complete routine hardware/software maintenance tasks
  • Install and configure relevant software and hardware as appropriate
  • Support the roll out of upgrades or new systems or applications

Additional Duties

  • Hardware configuration including routers & IP handsets
  • Setup/deployment of laptop and PC equipment and mobile devices including Apple/android internally
  • Office 365 user management and deployment including email/Teams configuration
  • Documentation of tasks to add to FAQs and service guides
  • Send service agreements to clients as required by the sales team

Additional Info

Information Communications Technician Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

  • Data Security
  • Hardware & Software
  • Computer Networking and so much more.

 

You will undertake the ground-breaking Professional Apprenticeships Information Communication Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

  • Cloud & Mobile Technologies
  • Technical Problem Solving
  • Advanced-Data Security
  • Computer Networks
  • IT Communication & much more.

 

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

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