Customer Service Apprentice

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Job Description

We are looking for a Customer Service Apprentice to engage with our clients and learn all about how to deliver the exceptional level of customer service which we are known for. If you love working with people and want to be part of a supportive, fun and vibrant community, this is the role for you!

Vacancy details

Location
  • Glastonbury
Salary
£14,722.50
Contract

Full time, apprenticeship

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Responsibilities

  • Respond promptly to customer enquiries via email, phone, and social media in line with business requirements.
  • Process commercial customer orders accurately and efficiently.
  • Provide product information and guidance to help customers make informed purchasing decisions.
  • Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience.
  • Provide general administration support as and when required

The above is a brief outline of expected duties. As the role grows there will be additional responsibilities.

Personal Specification:

  • Smart and presentable at all times
  • Excellent time keeping
  • Clear, concise communication skills both verbal and written
  • Strong customer service skills
  • Good literacy and numeracy skills
  • Ability to deal with complaints
  • Excellent interpersonal and communication skills
  • Accuracy and attention to detail
  • Organised, reliable and flexible
  • Ability to work under pressure
  • Professional attitude

Additional Information

Customer Service Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Progression

Their experienced team will offer training and development to support you in gaining the skills required for the role and there will be opportunities for a permanent position following successful completion of the apprenticeship for the right person.

Culture & Benefits

During your apprenticeship, you’ll be working for a friendly, supportive employer who value their team above all else. Brilliant teams are critical to delivering excellence, and they think theirs is the best in the business. They have a fantastic reputation as leaders and innovators in their field and it’s this success which drives their continued growth. This is an incredibly exciting time to join the team and become an integral part of this growth. You can look forward to first-class support, a friendly and relaxed atmosphere and team events.

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