Customer Service and Communications Apprentice

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Job Description

This is an incredible opportunity to join a successful business at an exciting and pivotal time of growth. Since 2007, Premier Seeds Direct have been supplying customers with quality mail order seeds to their loyal customer base. They have a large online presence though their own e-commerce site, Amazon and eBay.

Premier Seeds are currently seeking a Customer Service Apprentice to deliver outstanding service and support to customers across a range of channels. The customer service apprentice will work closely with Sorina on a day-to-day basis to handle customer queries, process commercial orders, and ensure a smooth and positive experience for every customer. Customer communication will take place across:

  • Digital Channels (Social Media Messages on Instagram and Facebook)
  • Email
  • Potentially Telephone (not a service they offer today)

As well as supporting customers across our key sales platforms:

  • Amazon
  • Ebay

The role will involve providing accurate information, resolving issues efficiently, and maintaining a professional and friendly approach to help drive customer satisfaction and loyalty.

Vacancy details

Location
  • Salisbury
Salary
£8 an hour
Contract

Full time, apprenticeship

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Responsibilities

  • Respond promptly to customer enquiries via email, phone, and social media in line with business requirements.
  • Process commercial customer orders accurately and efficiently.
  • Provide product information and guidance to help customers make informed purchasing decisions.
  • Monitor Amazon and eBay messages to ensure timely and professional responses.
  • Assist with maintaining online reviews and ratings by replying to Trustpilot reviews.
  • Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience.

In addition, this is a small business and from time to time during the busy season the customer service apprentice may be required to support the operational side of the business in printing orders, packaging or dispatch.

Additional Information

Customer Service Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Progression

This is a brand new role and the company have ambitious plans for growth. There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.

About the Employer

Premier Seeds Direct was started in 2007 borne out of the frustration with large seed growers, providing limited selections, poor quality and restrictive pricing. The business has developed a great range of products at fair prices and has grown from the kitchen table to a small unit employing 18 people outside Salisbury.

The business has recently undergone a buy out and Phil Redman has taken the lead in the business and is looking to convert the strong foundations into a key competitor in the seed market.

The business has a loyal customer base and a fantastic value proposition so this is an incredibly exciting time to be on board. As a family run business, they have maintained the friendly, family feel as they have grown. They are a small, supportive team who value new ideas.

In addition to a competitive salary, you can look forward to the following:

  • Pension Scheme
  • 20 days annual leave (+ 8 bank holidays)
  • Casual Dress code
  • On-site parking

You will also be supported and mentored by Phil or Zoe as well as being supported through your training with Professional Apprenticeships.

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