Introduction
Enhance your problem-solving skills, enabling you to quickly and effectively resolve customer issues, ensuring satisfaction and fostering loyalty. You will learn to implement strategies to meet complex customer expectations.
Ideal for anyone progressing from the L2 Customer Service Practitioner Apprenticeship or has experience in a customer service role.
Who is this apprenticeship right for?
You’ll be someone that is bubbly, chatty and happy to help! As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. A Customer Service Specialist not only know how to provide an outstanding customer experience, but is also able to manage digital technologies to update accounts and navigate internal systems quickly!
Employer Contribution
£300 for non-levy employers (Non-Levy contribution applies to employers with an annual wage bill of under £3m and enrolling apprentices that are aged 22 and above upon apprenticeship start date)
How will this be delivered?
This apprenticeship is delivered through a combination of work-based learning, online training sessions or face to face sessions. You will build a portfolio of work you have created to evidence your skills. When ready to finish your apprenticeship, you will sit an end point assessment – but don’t worry you will have loads of support to prepare for this.
Apprenticeship details
Qualification
Customer Service Specialist – Level 3
Length of Apprenticeship
12 Months and 3 Months EPA
Typical job roles
Customer Relations Advisor, Customer Service Advisor, Customer Service Associate, and Customer Service Representative
Apprenticeship Value
£4,000
*£200 employer contribution
TBC
Your journey with Pro Apprenticeships
Why Pro Apprenticeships?
We are here to empower you to gain the skills you need to progress. Whether that’s for you or your existing team, Pro Apprenticeships is a place where you can grow, supported by industry leading training and tutors that will create personalised training plans just for you.
Ofsted Outstanding training
100% first time pass rate
87% distinction rate
Industry leading tutors
Free recruitment & placement
A community of learners and support
Leaders in safeguarding
For Employers
Would you like to hire an apprentice? Or place a member of your team on this apprenticeship? Speak to one of our apprenticeship advisors today to get started!
Apply for an apprenticeship
Ready to start your apprenticeship journey? Find a vacancy near you and apply today!
What to find out more about this qualification?
Got a question about this apprenticeship? Or would you like more information for your team? Drop us a message and one of our apprenticeship advisors will be in touch!
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