IT Apprentice – 1st Line Support

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Job Description

This is a fantastic opportunity to join an ambitious, growing business with a fantastic reputation in their field. Three Cherries provide IT support and telephony to local businesses and work with some of Bristol’s most iconic brands. From their office in Tickenham, they are looking for an IT Support apprentice to join the team to provide technical support and learn from true experts in their field.

Vacancy details

Location
  • Clevedon, Tickenham
Salary
£16,000 / year
Contract

Full time, apprenticeship

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Responsibilites

The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.

 

Responsibilities include:

  • Supporting Microsoft 365 Applications and Platforms
  • Supporting Microsoft Azure platforms to a basic level.
  • Troubleshooting Desktop Operating Systems
  • Supporting of VOIP and Teams Phone systems
  • Supporting Windows Active Directory Services to a basic level
  • Installing computer hardware operating systems/applications remotely and onsite
  • Troubleshooting system/network issues and diagnosing hardware/software faults •
  • Supporting Client Firewall, Sonicwall knowledge is an advantage.
  • Providing support, including procedural documentation and relevant reports
  • Supporting the roll-out of new applications and setting up new user accounts / passwords etc. • Responding within agreed SLA’s to call-outs
  • Prioritising and managing a range of open cases at any one time.
  • Establish working relationships with customers and suppliers.

 

Person Specification

 

You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.

 

Knowledge / experience should include:

  • Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc
  • Excellent knowledge of Desktop and Office products
  • A working knowledge of the use of Powershell
  • Good understanding of Microsoft products like SQL, Microsoft Server, Active Directory
  • Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues.
  • The ability to work in a fast paced, dynamic environment, prioritising, and multi-tasking effectively.
  • Demonstrate expertise in all activities associated in the provision of a managed service.
  • Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer’s systems.
  • You will have attained or be working towards your Microsoft 365 fundamentals.

Additional Information

Information Communications Technician Training

 

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

 

Data Security

Hardware & Software

Computer Networking and so much more.

 

You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

 

Cloud & Mobile Technologies

Technical Problem Solving

Advanced-Data Security

Computer Networks

IT Communication & much more.

 

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

 

Progression

Staff development is important to Three Cherries and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.

 

 

Culture & Benefits

Three Cherries take the gamble out of business technology. They are a team of experts who live and breathe exceptional customer service. They work hard to make tech as easy to understand as possible, keeping it simple without complex tech jargon. A family-run business, they have maintained the family feel as they have grown, and this shows in their relaxed and friendly culture. They are built on trust without micro-managing and empower the team to work independently. As an apprentice, you will receive full support from your managers who are invested in seeing you reach your full potential. They love being different, love being edgy and are looking forward to having some fresh new ideas to run with and elevate this even further! Working from a stunning location with free on-site parking, this opportunity won’t be around for long!

 

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