IT Support Apprentice

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Job description

This is an exciting opportunity for a passionate and driven IT enthusiast to join a growing IT service provider in Bristol. You will demonstrate a passion for the highest levels of customer service, using your IT skills to care for the customer from their first question through to resolving their ticket or completing their project. You will deal efficiently with customers, suppliers and colleagues to ensure projects, troubleshooting, service and support are available and communicated at every stage. You will work with a tight-knit team assisting with a speedy, cheerful, and helpful attitude on a busy helpdesk.

Vacancy details

Location
  • Clevedon
Salary
£14,000-£15,000
Contract

Full time, apprenticeship

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Responsibilities

They are seeking a highly motivated, self-sufficient, and technically minded IT Technical Apprentice to join their growing team, providing 1st line IT support as part of the Service Desk Team.

As part of the Service Desk Team, you will be providing IT support directly to their managed service clients across the UK. This role requires a key focus on customer care and getting the job done well.

 

You will learn

  • Act as the first point of contact for customers seeking technical assistance over the phone, email or chat
  • Qualifying, assigning and documenting the problems raised by customers into service tickets;
  • Responsible for handling service requests which relate to all technology including; Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware and software
  • Provide remote and telephone support for client networks and applications.

 

Person Specification (desirable)

  • Knowledge of Windows Desktop Support and Microsoft Office 365 management and administration (desirable)
  • You will have demonstrable experience of working with the following technologies:
  • Microsoft 365 Administration & support. This should include the ability to troubleshoot basic problems and perform basic changes
  • General IT Administration and Support of both Desktop and Servers across Windows, Mac OSX & Mobile operating systems
  • LAN, Wireless Networking Skills

 

Essential Skills / Experience:

  • Excellent organisation and prioritisation skills that can adapt to changing priorities
  • Astute problems solving skills – with the ability to analyse data to reach conclusions
  • A confident telephone manner and excellent written and verbal communication skills
  • Well organised and methodical approach to work – most importantly seeing tasks and projects through to completion
  • Ability to remain calm under pressure during challenging times
  • Ability to develop and maintain strong customer relationships
  • Exceptional customer service skills including experience of dealing with diverse customer groups.
  • Ability to take a problem outside of your knowledge and aim to resolve or draw on resource to ensure resolution

Additional Info

Information Communications Technician Training

 

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

 

Data Security

Hardware & Software

Computer Networking and so much more.

 

You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

 

Cloud & Mobile Technologies

Technical Problem Solving

Advanced-Data Security

Computer Networks

IT Communication & much more.

 

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

 

Progression

Ongoing personal development & training is at the core of the businesses ethos. They believe that when team members are developing their skills, the customers also reap the benefits.

Most IT companies follow a traditional support service, where if one person can’t resolve the issue, it is passed onto the next person. All of this company’s team members have the opportunity & support to be able to resolve the issues themselves & learn, rather than just escalating. This encourages personal development.

 

 

Culture & Benefits

As a company that encourages and builds on a great work/life balance, this company have a strong set of core values and work ethic to help a positive work environment.

  • Relaxed, environment, where they value pushing their analysts forward
  • Career development and training plans for all team members
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