Apprentice Client Service Advisor

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Job Description

This is a really exciting opportunity to work for a long-term employer of apprentices to support with client relations and help deliver the exceptional service they are known for. Rawlings are packaging specialists, producing beautiful bottles for big brands such as St Austell Brewery and Espa. Working as part of a fun, friendly and supportive team, this amazing opportunity could be the one for you!

As an Apprentice Client Service Advisor, you will have the opportunity to develop essential customer service and administrative skills while supporting our client service team. This apprenticeship is ideal for individuals who are eager to start a career in client services, providing hands-on experience in a dynamic and fast-paced environment. You will be mentored by experienced Client Service Advisors and gain valuable industry knowledge.

Vacancy details

Location
  • Warmley
Salary
£14,000-£16,000/Year
Contract

Full time, apprenticeship

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Responsibilities

  • Learn to deliver excellent customer service by assisting with accurate and timely order placements, responding to inquiries, and supporting logistics processes.
  • Support the team in maintaining client communication and ensuring product delivery meets expectations.
  • Assist in handling calls and emails, learning how to resolve queries effectively and escalate issues when necessary.
  • Gain experience in processing payments, managing client orders, cancellations, and refunds, while ensuring client records are kept up to date.
  • Develop skills in managing key client accounts and supporting their inquiries efficiently.
  • Enhance listening and problem-solving skills to understand client needs and promote company products/services, including generating quotes or forwarding leads to the sales team.

 

Person Requirements:

  • A keen interest in customer service and client relations.
  • Strong communication skills, both written and verbal.
  • High attention to detail and accuracy.
  • Ability to learn quickly and manage multiple tasks effectively.
  • Basic proficiency in using office software (eg Microsoft Office Suite).
  • A proactive and solutions-oriented mindset with a willingness to learn.
  • A team player who aligns with their core values of one team, building relationships, spotting opportunities, and finding a better way.

Additional Information

Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.

You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Progression

Staff development is key and you can look forward to exciting career progression opportunities beyond the apprenticeship for the right candidate.

About the Employer

Rawlings are a leading supplier of packaging containers to multiple sectors, providing a high-quality consultative approach to clients who are looking for exceptional packaging for their products.

Working within a small team, you will be an integral part of the business, and will really see the results of your work make a difference. Rawlings are ambitious and this is a really exciting time to come on board as they grow. You can expect a wealth of benefits including company social events, a bright and modern office space and an early finish on a Friday.

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