Customer Service and Cafe Assistant Apprentice

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Job Description

This is a fantastic opportunity to join a popular café and farm shop in the heart of Failand as a customer service apprentice. You will have the opportunity to learn the art of coffee making and gain valuable experience in customer service and cafe operations. This role is perfect for someone passionate about food and drink, eager to develop their skills in a bustling cafe setting.

Vacancy details

Location
  • Failand
Salary
£16,500 / year
Contract

Full time, apprenticeship

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Responsibilities

Barista Duties:

  • Learn to prepare and serve a variety of coffee and tea beverages to a high standard.
  • Operate coffee machines and other equipment, ensuring cleanliness and maintenance.
  • Assist in creating new drink recipes and seasonal specials.

 

Customer Service:

  • Provide friendly and efficient service to all customers, ensuring a welcoming atmosphere.
  • Assist customers with their orders, offering product recommendations and information.
  • Handle transactions accurately and efficiently.

 

Cafe Operations:

  • Support daily operations, including setting up and closing down the cafe.
  • Assist in maintaining cleanliness and organisation of the cafe and farmshop.
  • Help with stocking shelves and managing inventory.

 

Team Collaboration:

  • Work closely with the team to ensure smooth service and operations.
  • Participate in team meetings and contribute ideas for improving service and offerings.

 

Person Specification
  • Passionate about coffee, food, and customer service
  • Enthusiastic and eager to learn new skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and as part of a team.
  • Basic numeracy skills for handling transactions.
  • Experience in hospitality would be a benefit

Customer Service Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Culture & Benefits

Honey & Ginger is a charming cafe and farmshop nestled in the heart of Failand, Bristol. They pride themselves on offering a delightful selection of locally sourced products, delicious coffee, and freshly prepared food in a warm and welcoming environment.

They are a small, friendly team who want to support you to succeed in your role. Benefits include:

  • Comprehensive training in barista skills and cafe operations.
  • Opportunity to gain hands-on experience in a friendly and supportive environment.
  • Potential for career progression within Honey & Ginger.
  • Discounts on cafe and farmshop products.
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