IT Support Apprentice

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Job Description

This is an exciting opportunity to join a leading travel management company in Brentford. Blue Cube Travel specialise in providing outstanding travel services to high-end clients and are looking for a driven, confident and passionate apprentice to join the IT team. Supported by experts in their field, you will support users with their IT hardware and software solutions with your aptitude for IT helping you quickly grasp new technologies in the corporate working place and using your troubleshooting skills to help users overcome issues.

Vacancy details

Location
  • London
Salary
£15k – £19k / Year
Contract

Full-time, Apprenticeship

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Responsibilities

The breadth of the role ranges from hardware, software and cloud-based solutions from recognised global solutions such as Microsoft Office 365, Cisco Networking and HP computers.

BCT use outsourced services such as network and cloud-based computing providers to ensure the day-to-day management is taken care of and professional skills are available when needed for complex tasks.

To succeed in this role, you will be able to demonstrate your aptitude for technology, be self-motivated with good attention to detail. The role requires someone to be able to act on their initiative, be forthcoming with suggestions and follow procedures when needed.

Additionally, your work ethic is to get work completed, on time without undue delay. When issues arise, escalate these as needed to ensure the tasks and any projects are completed on time.

You will learn:

  • Installing and configuring computer systems / solutions
  • Diagnosing and solving hardware/software faults
  • Logging customer/employee queries
  • Analysing call logs to spot trends and underlying issues
  • Install software when requested – Ensure the end point security is installed, and up to date – Undertake user maintenance, reset password, add and remove to user groups etc
  • Undertake troubleshooting
  • Keep printers working, changing toner when required, ordering new stock when needed

Person Specification

  • Understanding of Microsoft or Google Office Suites
  • Flexible work ethic to work hours when required to ensure completion of (realistic) tasks to meet operational requirements
  • Able to work across different teams and coordinate own actions accordingly, escalating issues, priorities when needed.
  • Have an attention to detail in your work.
  • Willing to take on unspecified ad-hoc tasks, as and when needed to ensure the smooth operation of the business.
  • Good GCSE grades in English, Maths and IT or Science
  • Be able to work on your initiative.
  • Demonstrate practical knowledge and problem-solving strategies.
  • Have high-quality inter-personal skills.
  • Keep abreast of new developments in software and hardware.
  • Confident and positive outlook
  • Good communication skills. Ability to effectively explain in English verbally, and in writing.
  • Able to multi-task and be able to set own priorities and work under pressure

Information Communications Technician Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as

  • Data Security
  • Hardware & Software
  • Computer Networking and so much more.

You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

  • Cloud & Mobile Technologies
  • Technical Problem Solving
  • Advanced-Data Security
  • Computer Networks
  • IT Communication & much more

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Progression

Staff development is key at BCT and you will be encouraged to reach your full potential. You can look forward to exciting career progression opportunities upon successful completion of the apprenticeship, for the right candidate.

Culture & Benefits

Blue Cube Travel are not just a travel management company but a fantastic place to work. Their employees are at the heart of their success, and they take pride in fostering a dynamic, creative, and collaborative work environment that sets them apart from the rest.

Their modern office, with fully-stocked kitchen, has been designed to inspire creativity and collaboration. They enjoy games of pool and table tennis and arrange lots of fun-packed events throughout the year.

Rest assured, you will be very well looked after by this supportive, fun and friendly team. This role is sure to not be around for long so apply now!

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