Job Description
This is a rare chance to work for a one-of-a-kind IT company, who’s ethos and culture is based around innovation, openness among people, a hands-on approach and excellence with smartness.
The team is a bright bunch who will support you in and out of the office.
Responsibilities
They are seeking a highly motivated, self-sufficient, and technically minded Apprentice Support Analyst to join their growing team, providing 1st line IT support as part of the Service Desk Team.
As part of the Service Desk Team, you will be providing IT support directly to their managed service clients across the UK. This role requires a key focus on customer care and getting the job done well.
You will learn
- Act as the first point of contact for customers seeking technical assistance over the phone, email or chat
- Qualifying, assigning and documenting the problems raised by customers into service tickets;
- Responsible for handling service requests which relate to all technology including; Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware and software
- Provide remote and telephone support for client networks and applications.